The company ANNA CORTINA - ART MEETS FASHION SL, (CIF: B83825158) is registered in the Mercantile Registry of Madrid, volume 19515 of Companies, folio 103 and page number M-342705 1st registration, is the owner of this Web page, operating under the trade name Anna Cortina.
GENERAL TERMS OF SALE
These general conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of January 15, of Retail Trade Regulation, Law 7/1998, April 13, General Conditions of Contracting and Law 7 / 1995, of March 23, of Consumer Credit.
The execution of an order implies the acceptance of these General Conditions of Sale by the customer, as well as any other specified in the order itself.
In addition, the client of Anna Cortina affirms to be of legal age and verifies as correct all the data offered for the management of the order.
The purpose of these General Sales Conditions is to define the sale modalities between Anna Cortina and the customer, from the execution of the delivery and payment order, as well as the after-sales service.
THE CLIENT can process his order through the following devices:
- Via phone, call the phone number indicated on the main page of the website.
- Via email indicated on our website, annacortina(at)annacortina.com.
- Place your order from the website: www.annacortina.com.
Carry out the order by the customer is equivalent to the full and complete acceptance of the prices, the description of the products on sale and the General Terms of Sale, as well as any other specified in the order itself.
The order will be delivered to the customer once the payment of the goods has been made. As soon as the factory order comes out we will notify you, and from then on you will receive the order within a period of approximately 24 to 72 hours, depending on the place of delivery.
In case they do not locate the client at the indicated address of delivery, the transport agency will leave a notification with a telephone number to arrange a new delivery within a maximum period of 10 days.
In Anna Cortina we follow up on each of the orders, if there is any incident in your shipment, we will communicate it as quickly as possible.
If having agreed with the customer a delivery date of the merchandise with the transport agency, and could not be delivered because the customer was not at home, you could be charged additional amounts in concept of second shipment cost.
3. PAYMENT METHODS
Anna Cortina has 3 different forms of payment, once you have placed the order, the system will indicate what form of payment can be used, then you should only follow the instructions that the system will give you.
3.1. Credit Card:
You can make the payment by credit card, you only need to select this option in payment mode. It will connect with a secure server.
The purchase regulations are made by credit card. The accepted bank cards are: Visa / Mastercard / American Express. The purchase price will be charged to the customer's bank account, within 4 days from the date of the order and this will be considered effective after confirmation of their agreement with the bank payment centers.
The client declares to be in full capacity to use credit cards and that they have sufficient funds to cover all the costs resulting from the purchase of the products through annacortina.com.
By pressing the "Pay" button during the purchase process, the customer declares to accept fully and without reservation the totality of the present General Terms of Sale.
The data registered by annacortina.com constitute the proof of the transactions made between annacortina.com and the registered client.
The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.
All taxes are included in the prices of our products but do not include transport costs.
Annacortina.com reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of registration of orders (subject to availability of the product), except error typographic manifest.
The products remain the property of the supplier until such time as the full payment of the price has occurred.
Pay your purchases securely. Buy with total security thanks to Paypal's purchase protection programs. Buy safely without providing your card information.
You can also choose as a method of payment, the bank transfer. Our bank is Banco Popular.
For your safety Anna Cortina has relied on the payment system by credit card to a payment gateway.
The bank details entered are encrypted and transmitted securely to the bank's servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse.
This procedure of data entry is guaranteed by SSL (Secure Socker Layer) - 128 bit encryption technology, one of the most advanced and effective protection systems currently available, thanks to which, no third party will have access via internet to this information of the bank details entered by the customer.
Only the Bank and PayPal have access to the bank details linked to these means of payment, so that Anna Cortina does not know or record this information during the payment transaction.
All prices and fees derived from the services provided from our website annacortina.com include value added taxes (VAT). Shipping costs may vary depending on the weight and size of the package.
6. RETURN POLICY
The user can make any change to his order, change his delivery or billing address or cancel the order, as long as the order has not entered production process.
To do this, the user must call the customer service phone +34 930 186 611 or send an email to annacortina(at)annacortina.com, attaching the reference number of the order so that they can inform you of the status of your order, and with it of the possibility of modifications.
The user will also have fourteen (14) days to cancel their purchase and return the product from the moment you receive the order. For this you must send an email to annacortina(at)annacortina.com requesting the return of your order.
To make any change or return of any product the user must return the product in perfect condition and without having started its use. The return shipping costs are taking over by the customer and he himself must manage this process.
Once the material has been returned and its correct condition has been checked, the amount of the product paid will be refunded, in addition to the return of the initial shipping costs in its most basic form (standard shipping). If the return is motivated by an error of Anna Cortina, the shipping costs of the return of the product will be assumed by the company, otherwise the user must pay the return shipping costs.
Anna Cortina will refund the amount of the payment within 14 days after the effective receipt of the product, object of the return and by the same method of purchase used by the buyer.
6.1. Right to withdrawal
In accordance with the applicable regulations, if you are hiring as a consumer, you may withdraw from the contract within a period of 14 working days from the date of delivery without any penalty.
All products of Anna Cortina have warranty against any manufacturing defect with a minimum of two years as marked by the Law. In case of defective product, the seller must answer for the lack of conformity that is manifested within two years from delivery. Never in case of defect or wear by use.
The consumer and user must inform Anna Cortina of the lack of conformity within two months of having knowledge of it. In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
To find out which products have a longer warranty period, you should go to each product file where you can find the term of warranty.
In compliance with the provisions of the LOPD 15/1999, of December 13, Protection of Personal Data, the user is informed of the existence of a file with personal data, registered in the General Registry of Data Protection with the name CLIENTS, whose purpose is the management of clients and their participation in advertising campaigns, commercial communications, about our own products.
The person in charge is the company Anna Cortina-Art Meets Fashion SL, with address C / Ferraz 78, plant 3, 2008 Madrid.
Likewise, the client gives his consent for the introduction and processing of his data in said file. The only recipient of the data reported will be responsible for the file and the possible company or transport companies that it would be necessary to contract, if necessary, in order to be able to send the goods purchased by the customer.
In no case, data will be provided to third parties, nor will it be used for purposes other than the foregoing.
The client can exercise the rights of access, rectification, cancellation and opposition free of charge, which can be executed by directing his written communication to the following address: ANNA CORTINA - ART MEETS FASHION SL, - C / Ferraz 78, 3 floor, 28008 MADRID or sending an email to: annacortina(at)annacortina.com.
The data marked as mandatory are necessary to make a purchase. In the case of refusing to communicate them, it would be impossible for us to fulfill said purpose.
ANNA CORTINA has adopted the security levels of protection of personal data legally required and tries to install other means and additional technical measures of protection. However, the user must be aware that security measures on the Internet are not impregnable.
The User has the possibility to configure his browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies on his hard drive. Please consult the instructions and manuals of your browser to expand this information. To use the Portal, it is not necessary for the User to allow the installation of cookies sent by ANNA CORTINA, without prejudice to the fact that in such case it will be necessary for the User to register each time he accesses a service that requires prior registration.
The cookies used on the websites and web pages can be served by ANNA CORTINA, in which case they are served from the different servers operated by them, or from the servers of certain third parties that provide us services and serve the cookies on behalf of ANNA CORTINA (such as, for example, the cookies used to serve certain contents and which cause the User to view certain Contents in time, number of times and predetermined form).
Cookies not excepted from THIRD PARTIES included in our website:
1- Google Analytics
Google Analytics is a web analytics tool that allows site owners to know the degree of involvement of users with their web page. Google Analytics customers can consult several reports that describe how users who visit their websites interact with the purpose of improving them. Google Analytics collects information anonymously, that is, it reports the trends of the site without identifying its users.
2- Google Adwords
Google Adwords is an advertising tool whose remarketing function or similar public of Adwords allows you to show your ads to people who have visited your website before, which can offer the perfect message to the most suitable public, informs about trends of the site without identifying its users.
Information about Adwords https://adwords.google.com/intl/en_uk/home/
3- Doubleclick.net Google
a. Company’s name: Google Ireland, Ltd.
Doubleclick.net from Google, allows you to effectively perform remarketing and configure different ads in relation to the page visited on our website in order to show the most appropriate information to the visitor by offering the perfect message to the most suitable public.
ALLOW AND DELETE COOKIES.
To allow, know, block or eliminate the cookies installed on your computer you can do so by configuring the browser options installed on your computer.
For example you can find information on how to do it in the case that you use as a browser:
From Chrome: https://support.google.com/chrome/answer/95647?hl=es