1. Forms of payment
You can make your payment by credit card, by selecting on the screen the credit card payment option. It will connect to a secure server.
Pay your purchases safely. Buy in complete security thanks to Paypal's purchase protection programs. Buy securely without providing your credit card details.
You can also choose as a method of payment the bank transfer. Our bank is La Caixa.
2. How do I make an order?
Anna Cortina has 3 different ways of payment, when you have placed the order, the system will indicate what form of payment you can make, then you should only follow the instructions that the system itself will indicate.
3. How do I know if my order payment has been received?
Anna Cortina will send you n email that will keep you informed at all times of the status of your order. Similarly, in your user account you can also check if the operation has been correctly registered. Once our administration department verifies the payment, it will label the order as "paid". To do this, access your user menu.
In wire transfer payments, we recommend that you clearly indicate the number of your order when you carry out the transaction. The confirmation of your payment can take between 24 and 48 business hours, depending on whether it has been made between accounts of the same entity or accounts from different entities.
4. Is it safe to shop at Anna Cortina?
5. Can another person receive a delivery if they are not the purchaser?
Yes, in order to pick up an order it is not necessary for the person who holds the order to be present, it can be picked up by any other person who is in the address that appears in the order form that has sent us.
In this case it is important to tell the person who is going to receive the package that must check the merchandise with the delivery note that will come to you. In case of any incident, please contact Anna Cortina immediately and notify us with the transport note.
6. What should I check when I receive my order?
You should mainly review the following points:
• That the number of packages coincides with the one that indicates on the delivery note.
• The packaging does not show any signs of damage.
• That all articles carry their corresponding packaging.
If any of these conditions are not fulfilled, instate it on the delivery note of the carrier and proceed to return the item. After receiving the order, you will be able to verify that all products match what you ordered. If you have any questions or concerns, please contact Anna Cortina by phone or the website.
7. Will you contact me before you deliver the order?
As soon as the order is on transit we will notify you, and thereafter will be 24 or 48 hours approximately until the receipt of the order. In case they do not locate you at home, they will leave a notification with a telephone number to agree on a new delivery within a maximum period of 10 days.
At Anna Cortina we track each order, so if there were any incidents in your shipment, we would let you know as soon as possible. In case of a delivery date of the merchandise has been agreed upon by the transport agency and the order can not be delivered because you are not in the address, additional charges may occur as a second delivery attempt.
8. What happens if I receive my order damaged?
It is very important to look at and check the status of all products received, should you receive it with any anomalies, it is very important to put it on the delivery note and notify us within 24 hours after receipt of the order, as the term which we have to claim to the transport company.
If the defect is due to manufacturing, the product has a minimum warranty of two years depending on the model, you should look at it in the technical sheet of each model, and inform Anna Cortina. To proceed to its processing and collection, you must always indicate the anomaly or defect and attach photos of it.
9. How can I claim other issues from my order?
For any type of complaint do not hesitate to contact us quickly via the website or via telephone to be able to solve it right away.
10. Does Anna Cortina ship outside Spain?
At the moment we only ship within Spain, both Peninsular and Balearic Islands. Soon we will ship to all Europe with a small additional shipping cost.
The user can modify his order, change his delivery or billing address or cancel the order, as long as the order has not entered the production process. We always recommend that before finalizing your order, check that all the information is correct.
12. What if the deadline of delivery is not met?
You can cancel the order and you will be given the amount in case the order is not served on the agreed date except that if the transport agency fails to get in touch with the customer with the information provided by him.
13. Can I change the delivery date?
The transport agency will send the shipments from Monday to Friday in the morning or in the afternoon. In case the delivery appointment would not be convenient to you, you can modify the delivery date, if there is any problem with the agency, please contact us so that we can assist with the management.
At Anna Cortina, your order will be tracked until you receive it at home and in case of any incidents, we will inform you about it immediately. It is very important to know that if the client has agreed a date and time with the transport agency and it’s not at the address, additional charges may be charged because of second delivery attempt.
14. When will I receive my order?
Delivery times will be within a maximum of 7 weekdays days in the Peninsula.
Orders will be delivered within the agreed time frames when the order has been paid. Delivery times will be made on weekdays, ie from Monday to Friday, not on holidays.
15. How can I change or return a package?
The user can modify his order, change his delivery or billing address or cancel the order, as long as the order has not entered the production process. To do this, the user must send an email to firstname.lastname@example.org enclosing the reference number of the order and Anna Cortina will inform you of the status of your order and the reason of the change or cancellation thereof. The user will also have fourteen (14) days to cancel the purchase and return the product from the order has been received. To do this you must send an email to email@example.com requesting the return form of your order. To make any change or return of any product, the user must return the product in perfect condition. The return shipping costs is responsibility of the customer. Once returned the item and verified it’s in proper condition we will proceed to the refund of the amount of the product, in addition to the return of the shipping costs (standard shipping). If the return is motivated by an error of Anna Cortina will assume the shipping costs of the return of the product, otherwise the user will have to pay the shipping costs of the return.
Anna Cortina will refund the amount of the product within 14 days after the actual receipt of the product subject to the return and by the same method of purchase used by the buyer.
In compliance with the provisions of LOPD 15 / 1.999, of December 13, on the Protection of Personal Data, the user is informed of the existence of a file with personal data, registered in the General Registry of Data Protection With the name CUSTOMERS, whose purpose is the management of customers and their participation in advertising campaigns. The person in charge is EURO BET 50 SL with address C / FERRAZ 78 PLANTA 3, 08006 BARCELONA.
Likewise, the user gives consent for the use and processing of the information given. The only recipient of the information communicated will be the person responsible for the file and the company also the transport companies that would have to be hired, if necessary, in order to be able to get the goods purchased by you.
The information marked as mandatory are necessary to make a purchase. In case of refusing to communicate with them it would be impossible to fulfill this purpose.
It is hereby that you may at any time exercise your Access, Rectification, Opposition and Cancellation rights by contacting
PHONE: +0034 930 186 611
FAX: +0034 930 186 611